Shipping Policy

Last updated: 30 August 2026

At Pawcraftuk, operated by Sapphire Traders Ltd, we aim to provide a reliable and efficient delivery service for all orders placed through our website.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding UK public holidays.

Once your order has been processed, it will be prepared for dispatch and handed to our delivery partner.

During periods of high demand, promotional events, or circumstances outside our reasonable control, processing times may occasionally be longer.

2. UK Delivery

We currently offer delivery throughout the United Kingdom.

Our standard delivery service is estimated to arrive within:

1–3 business days after dispatch.

Delivery times are estimates and may vary depending on the delivery destination, delivery provider, seasonal demand, weather conditions, and other circumstances outside our reasonable control.

Where a different delivery timeframe applies to a particular product, the applicable estimated delivery timeframe will be displayed on the product page or at checkout.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Where free standard delivery is offered, this will be clearly stated on the relevant product or at checkout.

If additional delivery options are available, the applicable price and estimated delivery time will be displayed before payment.

4. Order Confirmation

After placing an order, you will receive an order confirmation by email containing your order details.

Please check your information carefully and contact us as soon as possible if you believe any information is incorrect.

5. Dispatch Confirmation & Tracking

Once your order has been dispatched, you will receive a dispatch confirmation by email.

Where tracking is available, your tracking details will be provided so that you can monitor the progress of your delivery.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Please ensure that your delivery address is complete and accurate when placing your order.

If you need to change your delivery address, please contact us as soon as possible.

We will try to accommodate address changes before your order has been dispatched. However, once an order has entered the dispatch process, we cannot guarantee that the address can be changed.

7. Multiple Items and Separate Deliveries

If your order contains multiple products, your items may occasionally arrive in separate packages.

This can happen when products are processed or dispatched separately.

You may therefore receive more than one delivery or tracking number for a single order.

You will not be charged additional delivery fees solely because your order is delivered in separate packages, unless an additional delivery service was specifically selected by you at checkout.

8. Delivery Delays

Although we aim to meet the estimated delivery times stated on our website, occasional delays may occur.

Delays can result from circumstances including:

• Delivery provider delays
• Severe weather
• Public holidays
• Peak-season demand
• Transportation disruptions
• Unexpected operational issues

If your order has not arrived within the expected timeframe, please contact us and we will investigate the matter.

9. Lost or Missing Orders

If your order has not arrived within a reasonable period or appears to have been lost in transit, please contact us.

Please provide your order number and delivery details so that we can investigate the matter with the relevant delivery provider.

Where an order is confirmed as lost and we remain responsible for the goods under applicable law, we will provide an appropriate resolution, which may include a replacement or refund.

10. Damaged Items

Please inspect your order when it arrives.

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us resolve the issue, please provide:

• Your order number
• A description of the damage
• Photographs of the damaged item
• Photographs of the packaging, where possible

We will review the matter and provide an appropriate resolution in accordance with your legal rights.

11. Incorrect or Incomplete Addresses

If an order cannot be delivered because an incorrect or incomplete delivery address was provided, please contact us as soon as possible.

Where a parcel is returned to us, we will review the situation and discuss the available options with you.

12. Items Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot locate it, please check:

• Around your property
• With other household members
• With neighbours
• Any safe place specified for delivery
• Any delivery instructions associated with your order

If you still cannot locate your parcel, please contact us so that we can investigate the delivery.

13. Delivery Attempts

If nobody is available to receive your order, the delivery provider may make another delivery attempt, leave the parcel in a safe place, leave it with a neighbour, or take it to a collection point, depending on the delivery service used.

Please follow any instructions provided by the delivery provider.

14. International Delivery

If international delivery is offered for a particular product or destination, the applicable delivery options, charges and estimated delivery times will be displayed at checkout.

International deliveries may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

15. Our Responsibility

We take reasonable steps to ensure that orders are processed and delivered efficiently.

Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under applicable UK consumer law.

This policy does not affect your statutory rights regarding goods that are faulty, damaged, not as described, or otherwise do not conform to your legal rights.

16. Contact Us

If you have any questions about shipping or your order, please contact us:

Pawcraftuk
Operated by: Sapphire Traders Ltd
Email: sapphiretraders17@gmail.com
Phone: +44 7541 944258
Website: pawcraftuk.store